Delivery Across Pakistan

Delivery services and payment methods available for your address are shown at checkout. Cash on Delivery is available where offered at checkout. Please check your city, address and selected payment method before placing an order.

Delivery Charges

Any delivery charge or applicable free-delivery offer is displayed at checkout before you place your order. Free delivery is not guaranteed for every order or destination.

Dispatch and Delivery Updates

Dispatch and arrival times depend on product availability, your destination, courier coverage, public holidays and order volume. Contact support before ordering if you need delivery by a particular date. Use the order-status link in your confirmation email for updates.

Receiving Your Order

Please record a complete unboxing video and retain your packaging, accessories and invoice for warranty or delivery-issue support. Report an incorrect, damaged or defective item within 7 days of purchase.

Need Help?

Visit order tracking and support, email info@hocopk.com or contact HOCO on WhatsApp. See our returns policy and 6-month warranty terms.

Official Warranty Policy

Effective for all products sold via hocopk

6-Month Manufacturing Warranty 

1 Overview

We are committed to delivering high-quality products and dependable after-sales support. This Warranty Policy outlines the terms, procedures, and limitations associated with warranty claims to ensure a transparent and efficient customer experience.

2 Warranty claim processing time

All warranty claims are processed within 14–15 business days. In exceptional cases — such as detailed technical assessments or parts constraints — the process may take up to 30 days.

3 Warranty eligibility requirements

4 Warranty exclusions

The warranty does not cover:

• Misuse, mishandling, neglect, or unauthorized modification 
• Liquid or moisture damage 
• Software bugs or incompatibility 
• Missing accessories or physical damage not present at delivery 
• Damage from voltage fluctuations or natural disasters 
• Tampered or broken warranty seals 
• Claims submitted after warranty expiry 

5 How to request warranty service

Contact us within the active warranty period with:

• Your order details (order number / invoice) 
• Description of the issue 
• Photos or videos clearly showing the problem 
• Confirmation that all accessories are included 

✉ Email: info@hocopk.com

6 Evaluation of non-faulty products

7 Warranty void conditions 

• Missing packaging or proof of purchase 
• Liquid or physical damage 
• Tampered warranty seal 
• Incompatible third-party accessories 
• Misuse or negligence

8 Manufacturing warranty coverage

The manufacturing warranty covers only defects in materials or workmanship under normal usage. Validity of each claim is determined after inspection. The 6-month warranty period begins from the date of purchase.

Sale orders

Manufacturing warranty coverage also applies to eligible discounted and 11.11 products. Approved items confirmed faulty within the first 7 days qualify for a replacement at no cost. See our returns policy.