Shipping policy
Official HOCO Warranty Policy
6-Month Official Manufacturing Warranty
Effective Date: October 24, 2026
At HOCO Pakistan (hocopk.com), we are committed to providing genuine HOCO products backed by reliable after-sales support.
Eligible HOCO products purchased through our official website are covered by a 6-Month Official Manufacturing Warranty, subject to the terms and conditions outlined below.
1. Warranty Coverage
| Warranty Details | Coverage |
|---|---|
| Brand | HOCO |
| Warranty Period | 6 Months |
| Coverage Type | Manufacturing defects |
| Warranty Start Date | Original date of purchase |
| Proof Required | Valid order number, invoice, or receipt |
The warranty covers eligible defects in materials or workmanship that occur under normal usage conditions.
Warranty eligibility and the appropriate resolution are determined through inspection and verification.
2. Warranty Claim Processing Time
Our standard warranty inspection and processing period is approximately 14–15 business days after receipt of the product.
In exceptional circumstances, including detailed technical assessments or replacement-part availability, processing may take up to 30 days.
Our support team will communicate relevant updates during the claim process.
3. Warranty Claim Requirements
Customers requesting warranty service should provide the following:
| Requirement | Details |
|---|---|
| Proof of Purchase | Original invoice, order number, or valid purchase receipt |
| Product Details | Product model and description of the reported issue |
| Photos or Videos | Clear evidence showing the problem, where applicable |
| Unboxing Video | May be requested for delivery-related damage, missing items, or defects reported upon arrival |
| Product & Accessories | The affected product and relevant accessories required for inspection |
Customers are encouraged to retain the original packaging during the warranty period.
4. Warranty Exclusions
The manufacturing warranty does not cover damage or issues resulting from:
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Accidental damage, misuse, negligence, or improper handling.
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Liquid exposure, moisture damage, or corrosion.
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Unauthorized repair, alteration, or modification.
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Damage caused by electrical surges, improper voltage, or unsuitable power sources.
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Normal wear and tear or cosmetic deterioration.
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Software or device compatibility issues unrelated to a manufacturing defect.
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Damage caused by incompatible third-party accessories.
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Tampered warranty seals or serial numbers, where relevant to the claim.
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Claims submitted after the 6-month warranty period.
These exclusions apply only where relevant to the reported issue and are subject to applicable consumer protection laws.
5. How to Request Warranty Service
To submit a warranty claim, please follow these steps:
Step 1 — Contact Support
Contact HOCO Pakistan within the active warranty period and provide your order number, product model, and a description of the issue.
Step 2 — Initial Verification
Our support team may request photos, videos, troubleshooting details, or other relevant information.
Step 3 — Product Inspection
If physical inspection is required, our team will provide instructions for returning the product to the designated service location.
Please contact us before sending any product.
Step 4 — Warranty Resolution
Once inspection is complete, we will inform you whether the issue qualifies for warranty coverage.
Depending on the inspection outcome, the available resolution may include repair, replacement, or another appropriate remedy in accordance with our policies and applicable law.
6. Replacement & Inspection Policy
| Scenario | Resolution |
|---|---|
| Manufacturing defect confirmed within 7 days of delivery | Eligible for a free replacement |
| Eligible manufacturing defect reported after 7 days but within 6 months of purchase | Warranty service, repair, or replacement following inspection |
| Product found fully functional after inspection | Reasonable inspection and return shipping charges may apply if disclosed and agreed in advance |
| Damage caused by misuse or excluded conditions | Not covered under the manufacturing warranty |
Important: The 7-day replacement period does not reduce or replace the 6-month manufacturing warranty.
7. Warranty Claim Shipping
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Customers must contact our support team before returning a product for inspection.
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Return shipping instructions will be provided after the initial review.
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Shipping arrangements and charges depend on the nature and outcome of the claim.
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For confirmed eligible manufacturing defects, applicable shipping responsibilities will be handled according to our warranty and return terms.
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We recommend using a reliable courier service with shipment tracking.
For general delivery information, please review our Shipping Policy.
8. Warranty Validity
The 6-month official manufacturing warranty begins on the original purchase date.
Warranty coverage applies to eligible manufacturing defects under normal use. Valid proof of purchase is required to establish the warranty period.
Replacement or repair does not automatically restart or extend the original warranty period unless separately stated or required by applicable law.
Nothing in this policy limits any mandatory consumer rights available under Pakistani law.
9. Customer Support
For warranty claims, product assistance, or questions regarding warranty eligibility, please contact:
HOCO Pakistan — Customer Support
Email: info@hocopk.com
WhatsApp: +92 308 2945663
Website: https://www.hocopk.com
For exchanges and refunds, please refer to our Refund & Return Policy.
HOCO Pakistan is committed to fair warranty assessments, genuine products, and dependable customer support.
