FAQs

Frequently Asked Questions — hocopk.com

Are your HOCO products 100% original?

Yes. hocopk.com is Pakistan's dedicated authorized HOCO store selling 100% original HOCO products. No fakes, no replicas, no B-grade products.

What is the warranty on HOCO products?

All products come with 6-Month official HOCO warranty from hocopk.com.

Is Cash on Delivery available?

Yes. COD is available across all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar and Multan.

How long does delivery take?

Delivery takes 2 to 5 working days depending on your city.

Can I return or exchange a product?

Yes. We offer easy exchange within 7 days of delivery — unused item in original packaging with proof of purchase required.

How do I claim warranty?

Contact us via WhatsApp or email with your order details and product issue. We will guide you through the warranty claim process.

Do you ship to all cities in Pakistan?

Yes. We deliver to all cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Quetta, Sialkot, Gujranwala and more.

How can I track my order?

Order tracking details are sent via WhatsApp or SMS after dispatch.

How do I contact hocopk.com?

📱 WhatsApp: +92 344 2292284
✉ Email: info@hocopk.com
🌐 Website: hocopk.com