HOCO W124 Shadow Open-Design 4-Mode Bluetooth 6.0 Gaming Headset

Name: HOCO W124 Shadow Open-Design 4-Mode Bluetooth 6.0 Gaming Headset
Brand: HOCO

Experience flexible gaming audio with the HOCO W124 Shadow, an open-design gaming headset featuring Bluetooth 6.0, four connection modes and low-latency performance. Designed for gaming and everyday listening across compatible PCs, laptops...

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Delivery & returns

Official Warranty Policy

Effective for all products sold via hocopk

6-Month Manufacturing Warranty

1 Overview

We are committed to delivering high-quality products and dependable after-sales support. This Warranty Policy outlines the terms, procedures, and limitations associated with warranty claims to ensure a transparent and efficient customer experience.

2 Warranty claim processing time

All warranty claims are processed within 14–15 business days. In exceptional cases — such as detailed technical assessments or parts constraints — the process may take up to 30 days.

3 Warranty eligibility requirements

Requirement Details	Details
Unboxing Video	Complete unboxing video clearly showing the product and the issue
Original Packaging	All accessories, packaging, and components included
Proof of Purchase	Order number, invoice, or receipt

4 Warranty exclusions

The warranty does not cover:

Misuse, mishandling, neglect, or unauthorized modification
Liquid or moisture damage
Software bugs or incompatibility
Missing accessories or physical damage not present at delivery
Damage from voltage fluctuations or natural disasters
Tampered or broken warranty seals
Claims submitted after warranty expiry

5 How to request warranty service

Contact us within the active warranty period with:

Your order details (order number / invoice)
Description of the issue
Photos or videos clearly showing the problem
Confirmation that all accessories are included

✉ Email: info@hocopk.com

6 Evaluation of non-faulty products

Scenario	Outcome
Product confirmed faulty within 7 days	Free replacement provided at no cost
Product found fully functional after inspection	Return shipping & inspection charges apply

7 Warranty void conditions

Missing packaging or proof of purchase
Liquid or physical damage
Tampered warranty seal
Incompatible third-party accessories
Misuse or negligence

8 Manufacturing warranty coverage

The manufacturing warranty covers only defects in materials or workmanship under normal usage. Validity of each claim is determined after inspection. The 6-month warranty period begins from the date of purchase.

Read our return policy

SKU HOCO-W124-BLACK