HOCO GM864 Premium Extra Large Gaming Mouse Pad with RGB Light (300x800mm)

Official Warranty Policy

Effective for all products sold via hocopk

6-Month Manufacturing Warranty 

1 Overview

We are committed to delivering high-quality products and dependable after-sales support. This Warranty Policy outlines the terms, procedures, and limitations associated with warranty claims to ensure a transparent and efficient customer experience.

2 Warranty claim processing time

All warranty claims are processed within 14–15 business days. In exceptional cases — such as detailed technical assessments or parts constraints — the process may take up to 30 days.

3 Warranty eligibility requirements

Requirement Details	Details
Unboxing Video	Complete unboxing video clearly showing the product and the issue
Original Packaging	All accessories, packaging, and components included
Proof of Purchase	Order number, invoice, or receipt

 

4 Warranty exclusions

The warranty does not cover:

• Misuse, mishandling, neglect, or unauthorized modification 
• Liquid or moisture damage 
• Software bugs or incompatibility 
• Missing accessories or physical damage not present at delivery 
• Damage from voltage fluctuations or natural disasters 
• Tampered or broken warranty seals 
• Claims submitted after warranty expiry 

5 How to request warranty service

Contact us within the active warranty period with:

• Your order details (order number / invoice) 
• Description of the issue 
• Photos or videos clearly showing the problem 
• Confirmation that all accessories are included 

✉ Email: info@hocopk.com

6 Evaluation of non-faulty products

Scenario	Outcome
Product confirmed faulty within 7 days	Free replacement provided at no cost
Product found fully functional after inspection	Return shipping & inspection charges apply

 

7 Warranty void conditions 

• Missing packaging or proof of purchase 
• Liquid or physical damage 
• Tampered warranty seal 
• Incompatible third-party accessories 
• Misuse or negligence

8 Manufacturing warranty coverage

The manufacturing warranty covers only defects in materials or workmanship under normal usage. Validity of each claim is determined after inspection. The 6-month warranty period begins from the date of purchase.

Read our return policy