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HOCO EQ20 Rhyme ANC + ENC TWS Bluetooth 5.4 Earbuds

HOCO EQ20 Rhyme true wireless stereo earbuds combine active noise cancellation (ANC) and environmental noise cancellation (ENC) with a comfortable in-ear, short-stem design. Four microphones support noise reduction, while an LED digital...

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Delivery & returns

Official Warranty Policy

Effective for all products sold via hocopk

6-Month Manufacturing Warranty 

1 Overview

We are committed to delivering high-quality products and dependable after-sales support. This Warranty Policy outlines the terms, procedures, and limitations associated with warranty claims to ensure a transparent and efficient customer experience.

2 Warranty claim processing time

All warranty claims are processed within 14–15 business days. In exceptional cases — such as detailed technical assessments or parts constraints — the process may take up to 30 days.

3 Warranty eligibility requirements

Requirement Details Details
Unboxing Video Complete unboxing video clearly showing the product and the issue
Original Packaging All accessories, packaging, and components included
Proof of Purchase Order number, invoice, or receipt

 

4 Warranty exclusions

The warranty does not cover:

  • Misuse, mishandling, neglect, or unauthorized modification 
  • Liquid or moisture damage 
  • Software bugs or incompatibility 
  • Missing accessories or physical damage not present at delivery 
  • Damage from voltage fluctuations or natural disasters 
  • Tampered or broken warranty seals 
  • Claims submitted after warranty expiry 

5 How to request warranty service

Contact us within the active warranty period with:

  • Your order details (order number / invoice) 
  • Description of the issue 
  • Photos or videos clearly showing the problem 
  • Confirmation that all accessories are included 

✉ Email: info@hocopk.com

6 Evaluation of non-faulty products

 Scenario Outcome
Product confirmed faulty within 7 days Free replacement provided at no cost
Product found fully functional after inspection Return shipping & inspection charges apply

 

7 Warranty void conditions 

  • Missing packaging or proof of purchase 
  • Liquid or physical damage 
  • Tampered warranty seal 
  • Incompatible third-party accessories 
  • Misuse or negligence

8 Manufacturing warranty coverage

The manufacturing warranty covers only defects in materials or workmanship under normal usage. Validity of each claim is determined after inspection. The 6-month warranty period begins from the date of purchase.

Read our return policy
SKU HOCO-EQ20-RHYME
HOCO EQ20 Rhyme ANC + ENC TWS Bluetooth 5.4 Earbuds

The details

HOCO EQ20 Rhyme true wireless stereo earbuds combine active noise cancellation (ANC) and environmental noise cancellation (ENC) with a comfortable in-ear, short-stem design. Four microphones support noise reduction, while an LED digital display makes the earbuds convenient for everyday use. Enjoy up to 35 hours of total working time (as specified by the manufacturer).

Key Features

  • True Wireless Stereo (TWS) earbuds
  • ANC + ENC with four microphones for noise reduction
  • Bluetooth 5.4 wireless connection
  • In-ear fit with short stems
  • LED digital display
  • Up to 35 hours total working time

Specifications

  • Brand: HOCO
  • Model: EQ20 Rhyme
  • Type: In-ear TWS Bluetooth headset
  • Wireless version: Bluetooth 5.4
  • Noise reduction: ANC + ENC, four microphones
  • Display: LED digital display
  • Total working time: Up to 35 hours

Frequently Asked Questions

Does the EQ20 Rhyme have ANC? Yes. It supports active noise cancellation (ANC) and ENC with four microphones.

Which Bluetooth version does it use? Bluetooth 5.4.

How long does it work? The stated total working time is up to 35 hours; actual use varies by settings and usage.

Does it have a digital display? Yes, it features an LED digital display.

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